Join a fast-growing specialist in paperless systems !
As a SaaS supplier of paperless systems for the temporary employment sector and leader in its field, PIXID offers businesses an opportunity to optimise their management of temporary labour via the Internet.

Job details:

Reporting to the Service Centre Manager, you will supervise Customer Support. Your key duties will be:
- Managing all incoming tickets (incidents and/or requests),
- Level 1 and 2 analysis
- Ensuring compliance with existing SLAs (Service Level Agreements),
- Cascading tickets when necessary,
- Issuing/revoking electronic certificates,
- Administering/modifying customer configuration details,
- Capitalising on the Support experience by improving our knowledge via the FAQ.

Applicant profile:

From Baccalaureate (A-level/High School Diploma) to 2 years’ higher education, with initial experience either in the Software Support field or in Customer support and assistance. Knowledge of our business field and our market (temporary employment / HR / HRIS / Time & activity management) would be an advantage although not required.

Your personality will count for a lot, including: independence, discipline, good social skills (a willingness to listen and to engage) excellent interpersonal skills in addition to a flair for service and customer relations.


Contract type : CDI

Job details:

Reporting to the Service Manager (France) you will be managing projects involving the deployment of services for both clients and suppliers.

Having responsibility for the deployment of innovative solutions, you will analyse the context and ensure that projects are progressing satisfactorily in the customer environment.

You will monitor service quality levels and manage the customer’s account.

You will also be involved in pre-sales activities, contributing functional expertise and helping to enhance the application.

Applicant profile:

4 to 5 years’ higher education (engineering or advanced business school), you should also have 1 to 3 years’ experience in project management as a Consultant or Project Owner.

Experience with XML/EDI feeds would be a benefit. Knowledge of our business field and our market (temporary employment / HR / HRIS / Time & activity management) would be an advantage although not required.

Your personality will count for a lot, including: independence, discipline, good social skills (a willingness to listen and to engage) excellent interpersonal skills in addition to a flair for service and customer relations

As an example, you should today be working for an integrator, a software house or a publisher (or even for a user-client).


Contract type : CDI